“The Benefits Directory provides us with a superb online resource that is accessed daily by the whole team. It was the perfect solution to replacing all of the text books we shared when the team was previously office-based. The fact that it’s also available to our Customer Service and Housing Teams means that it provides amazing value for money.”

“We find the services provided by LA Directories invaluable. Not only The Benefits Directory, but the ability to run complex cases past Kim has proved very, very helpful.”

“Cambridge City Council have been customers of LA Directories for many, many years; The Benefits Directory is used by welfare benefit officers and advisors as well as management. The product is clearly set out, giving references to legislation and access to case law. LA Directories also runs excellent training and ad hoc update sessions. Kim is always available to offer advice for those tricky claims and she is also a valuable contributor to several industry groups.”

“Medway have worked with LA Directories for a number of years with great success. Having a remote and geographically disbursed team means that The Benefits Directory is invaluable to us. All staff can access it, it is easy to read with links to the legislation, it is a vital tool for the running of our service. We are able to link our procedures to the guidance and legislation on the site providing our team with a complete guide. We also regularly tap into the excellent knowledge of Kim and her team when we need additional guidance. As an authority with a high volume of specified accommodation, the discussion groups around this complex subject are especially useful.”

“We have been a member of The Benefits Directory for many years and it’s the “go to guide” at our finger tips. It is updated regularly and is always current. All the staff and other Council employees have access to the system, the email help tool is invaluable, and User training is offered on a regular basis to upskill or for new starters. Our staff all work from home so The Benefits Directory is a much cheaper option than books that go out of date very quickly, which doesn’t happen with The Benefits Directory. I really don’t think we could live without it! This is a membership that you don’t want to lapse!!” We have also taken part in the exempt accommodation discussion forums which are very informative and have used LA Directories training services and found their trainers very knowledgeable.”

“LA Directories provides an excellent service and supports Oxford’s ethos of ‘right first time’. Since home working, the staff have been able to access detailed legislation and review complex benefit claims on The Benefits Directory. The site is written in an easy explained format, for non-technical officers to understand. This has supported the personal development of the staff and built on the knowledge across the team. The Benefits Directory has been a contributing factor to reduced CAKE workbooks with external auditors and increase in subsidy to the Council. We would be lost without it!”

“The Benefits Directory is the site you need for all your legislative and guidance queries. Easily accessible, at your staff’s fingertips, for a workforce that are dispersed across multiple locations. In clear and concise language your staff can understand, with links to the caselaw and legal wording of the Acts of Parliament and the secondary legislation, an invaluable resource usable for translation to whichever audience you are addressing…. from a customer to a Tribunal judge. The discussion forums are invaluable with the complex world of Supported Exempt Accommodation ever increasing along with access to Kim and the team who help you navigate the law that is so often open to interpretation”

“The Benefits Directory is a fantastic resource to keep up to date with the constant changes in the benefit world. Having the team able to seek technical information is even more important since hybrid working has become more prevalent. The website is easy to navigate and user friendly. The training we have had with LAD have been some of the best we have had. The right level of detail, opportunity for discussion points and excellent materials to compliment the day.”

As a relatively new customer to LA Directories, The Benefits Directory is already proving invaluable to our dispersed Benefits Teams as their primary go to resource. Simple navigation, plain English, links to legislation and guidance, and constant updates saves so much time and enables colleagues to access what they need, when they need it. It allows the Teams to build and develop their knowledge and apply it to ensure effective, compliant decision making. It’s great to know that we can also access Kim and her Team’s extensive knowledge and experience when appropriate and required – two or more heads are always better than one! LA Directories has also delivered some in house, in person training, which was organised seamlessly, delivered excellently, and the attendees took so much away from it to the benefit of the service and to our Customers – they still talk about how beneficial the sessions were.”

“The training helped me learn some of the background behind subsidy, something very important as I have only been doing the job for a short while. It gave a detailed overview and enabled me to bolster what I have already learned so far on the job; Kim seemed to really know her craft. The delivery of the course was executed well, with well positioned breaks, keeping it on topic and yet bringing in the trainees for their thoughts on their own situations.”

“Kim always does very well to make her courses inclusive and always comes across as very knowledgeable when providing training on any subject area. She usually has a well thought out answer to questions and the few that she can’t answer immediately are followed up and you can tell she has looked into it thoroughly. I am always very impressed with the links provided to the law and the manner in which it is clearly explained”

“The specified accommodation course hit the spot for me. It was engaging and I felt confident in contributing to the course. The notes are very clear, and Kim’s knowledge is excellent. Kim’s easy-going style made the course interesting, and Kim kept it engaging; she know her subject. Kim is a gold standard trainer, and I would highly recommend Kim as a trainer.“

“Benefit Manager report that staff find The Benefits Directory a useful reference point, particularly for more complex matters”

“I have attended various course delivered by Kim and they have all been brilliant. Highly recommended and will definitely attend training courses again in the future.”